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01740nam a2200313 a 4500 |
| 001 |
1910707 |
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20171111234749.0 |
| 008 |
080204s2007 nyu ob 001 0 eng d |
| 020 |
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|a 9780814400609
|q (electronic bk.)
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| 020 |
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|a 0814400604
|q (electronic bk.)
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|a 128112883X
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| 020 |
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|a 9781281128836
|q (Paper)
|z 0814474543
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| 040 |
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|a N$T
|b eng
|e pn
|z 9780814474549
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| 050 |
|
4 |
|a HF5415.5
|b .E885 2007eb
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| 100 |
1 |
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|a Evenson, Renee,
|d 1951-
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| 245 |
1 |
0 |
|a Award-winning customer service :
|b 101 ways to guarantee great performance /
|c Renée Evenson.
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| 260 |
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|a New York :
|b AMACOM,
|c ©2007.
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| 300 |
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|a 1 online resource (xvii, 232 pages)
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards.
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| 650 |
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|a Customer services.
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| 650 |
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|a Customer relations.
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| 650 |
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|a Employees
|x Training of.
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| 650 |
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|a BUSINESS & ECONOMICS
|x Customer Relations.
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| 650 |
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7 |
|a Customer relations.
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| 650 |
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7 |
|a Customer services.
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| 650 |
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7 |
|a Employees
|x Training of.
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| 856 |
4 |
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|u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=214580
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| 952 |
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|a CY-NiOUC
|b 5a0467666c5ad14ac1ef0aed
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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