Table of Contents: Hospitality employee management and supervision :

Main Author:	Sommerville, Kerry L., 1957-
Format:	Book
Language:	English
Published:	Hoboken, N.J. : John Wiley, ©2007.
Subjects:	Hospitality industry > Personnel management. Hospitality industry. BUSINESS & ECONOMICS > Small Business.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=190560

Table of Contents:

HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION; CONTENTS; PREFACE; ACKNOWLEDGMENTS; CHAPTER 1: INTRODUCTION TO HIRING AND SUPERVISING EMPLOYEES; CHAPTER 2: THE HOSPITALITY MANAGER'S LEGAL CHALLENGES; CHAPTER 3: WAGE AND HOUR LAWS AFFECTING SALARIED, HOURLY, AND TIPPED EMPLOYEES; CHAPTER 4: COMMON LAW, NEGLIGENT HIRING, AND EMPLOYEE RIGHTS; CHAPTER 5: WORKING WITH UNIONS; CHAPTER 6: JOB DESCRIPTIONS AND JOB SPECIFICATIONS; CHAPTER 7: THE EMPLOYEE HANDBOOK; CHAPTER 8: ADVERTISING AND RECRUITING; CHAPTER 9: APPLICATIONS, INTERVIEWS, AND BACKGROUND CHECKS; CHAPTER 10: NEW-EMPLOYEE ORIENTATION.
CHAPTER 11: TRAINING TO PERFORMANCE STANDARDSCHAPTER 12: PERFORMANCE APPRAISALS THAT WORK; CHAPTER 13: EFFECTIVE COMMUNICATION AND FEEDBACK; CHAPTER 14: EMPLOYEE DISCIPLINE; CHAPTER 15: EMPLOYEE MOTIVATION THROUGH QUALITY LEADERSHIP; INDEX.