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| LEADER |
02012nam a2200289 a 4500 |
| 001 |
1906439 |
| 005 |
20171111234743.0 |
| 008 |
070508s2007 njuab ob 001 0 eng d |
| 020 |
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|a 9780470074275
|q (electronic bk.)
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| 020 |
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|a 0470074272
|q (electronic bk.)
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| 020 |
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|a 1280826657
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| 020 |
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|a 9781280826658
|q (pbk.)
|z 0471745227
|q (pbk.)
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| 040 |
|
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|a N$T
|b eng
|e pn
|z 9780471745228
|
| 050 |
|
4 |
|a TX911.3.P4
|b S66 2007eb
|
| 100 |
1 |
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|a Sommerville, Kerry L.,
|d 1957-
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| 245 |
1 |
0 |
|a Hospitality employee management and supervision :
|b concepts and practical applications /
|c Kerry L. Sommerville.
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| 260 |
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|a Hoboken, N.J. :
|b John Wiley,
|c ©2007.
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| 300 |
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|a 1 online resource (xv, 344 pages) :
|b illustrations, maps
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION; CONTENTS; PREFACE; ACKNOWLEDGMENTS; CHAPTER 1: INTRODUCTION TO HIRING AND SUPERVISING EMPLOYEES; CHAPTER 2: THE HOSPITALITY MANAGER'S LEGAL CHALLENGES; CHAPTER 3: WAGE AND HOUR LAWS AFFECTING SALARIED, HOURLY, AND TIPPED EMPLOYEES; CHAPTER 4: COMMON LAW, NEGLIGENT HIRING, AND EMPLOYEE RIGHTS; CHAPTER 5: WORKING WITH UNIONS; CHAPTER 6: JOB DESCRIPTIONS AND JOB SPECIFICATIONS; CHAPTER 7: THE EMPLOYEE HANDBOOK; CHAPTER 8: ADVERTISING AND RECRUITING; CHAPTER 9: APPLICATIONS, INTERVIEWS, AND BACKGROUND CHECKS; CHAPTER 10: NEW-EMPLOYEE ORIENTATION.
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| 505 |
8 |
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|a CHAPTER 11: TRAINING TO PERFORMANCE STANDARDSCHAPTER 12: PERFORMANCE APPRAISALS THAT WORK; CHAPTER 13: EFFECTIVE COMMUNICATION AND FEEDBACK; CHAPTER 14: EMPLOYEE DISCIPLINE; CHAPTER 15: EMPLOYEE MOTIVATION THROUGH QUALITY LEADERSHIP; INDEX.
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| 650 |
|
0 |
|a Hospitality industry
|x Personnel management.
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| 650 |
|
4 |
|a Hospitality industry.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Small Business.
|
| 650 |
|
7 |
|a Hospitality industry
|x Personnel management.
|
| 856 |
4 |
0 |
|u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=190560
|
| 952 |
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|a CY-NiOUC
|b 5a0466bb6c5ad14ac1eef666
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
