Cover Image

The real-time contact center /

Main Author:	Fluss, Donna.
Format:	Book
Language:	English
Published:	New York, NY : AMACOM Books, ©2005.
Subjects:	Call centers > Management. Call centers > Computer network resources. Customer services > Management. BUSINESS & ECONOMICS > Customer Relations.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=139841

Similar Items

The real-time contact center
by: Fluss, Donna.
Published: (2005)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

How to be a great call center representative /
by: Lucas, Robert W.
Published: (2001)

Cases in call center management great ideas (th)at work /
by: Feinberg, Richard, 1950-
Published: (2005)

Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
by: Gθungθor, Hθuseyin.
Published: (2007)

Call center performance enhancement using simulation and modeling
by: Anton, Jon.
Published: (1999)

Wake up your call center how to be a better call center agent /
by: D'Ausilio, Rosanne, 1941-
Published: (2005)

Learning points : 80 activities and actions for call center cervice excellence /
by: Graber, Peter R.
Published: (2005)

Outsourcing and service work in the new economy the case of call centres in Mexico City /
by: Alvarez-Galvan, Jose-Luis.
Published: (2012)

Call center benchmarking how good is "good enough" /
by: Anton, Jon.
Published: (2000)

Τηλεφωνικά κέντρα.
Published: (2000)

Τηλεφωνικά κέντρα.
Published: (2002)

Geac System21 commerce.connect implementation on the IBM eserver iSeries server /
Published: (2002)

Option valuation/
by: Turnbull, Stuart McLean, 1947-
Published: (1987)

The language of outsourced call centers a corpus-based study of cross-cultural interaction /
by: Friginal, Eric.
Published: (2009)

Members for life/
by: Gerson, Richard F.
Published: (1999)

CRM in real time : empowering customer relationships /
by: Goldenberg, Barton J.
Published: (2008)

Call center management Διαχείριση τηλεφωνικών κέντρων : the case of Vodafone Greece's call center: η μελέτη περίπτωσης του τηλεφωνικού κέντρου της Vodafone Ελλάδας/
by: Σταϊκούρας, Ιωάννης
Published: (2013)

Winter carnival in a western town identity, change, and the good of the community /
by: Gabbert, Lisa.
Published: (2011)

Lʹ histoire de la Méditerranée : la vie extraordinaire des frémes Barbarousse corsiares et rois dʹAlger /
by: Achard, Paul
Published: (1939)

Episcopal appointments in England, c. 1214-1344 : from episcopal election to papal provison /
by: Harvey, Katherine.

Online customer care:strategies for call center excellence /
by: Cusack, Michael 1955-
Published: (1998)

Toll-free services : a complete guide to design, implementation, and management /
by: Gable, Robert A.
Published: (1995)

Surviving the stained glass jungle
by: Self, William L.
Published: (2011)

Hombres de la revolucio?n : Calles /
by: Puente, Ramo?n
Published: (1994)

Customer service delivery : research and best practices /
Published: (2006)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Customer relationship management : how to turn a good business into a great one! /
by: Roberts-Phelps, Graham.
Published: (2003)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
by: Thompson, Harvey
Published: (2000)

Shopping centers and other retail properties :investment, development, financing, and management /
Published: (1996)

Great customer connections : simple psychological techniques that guarantee exceptional service /
by: Gallagher, Richard S.
Published: (2006)

Biological resource centers knowledge hubs for the life sciences /
by: Stern, Scott, 1969-
Published: (2004)

Assessment Center als Methode der Personalentwicklung/
Published: (1987)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
by: Gallagher, Richard S.
Published: (2008)

Customer service : empowerment and entrapment /
Published: (2001)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob.
Published: (1994)

Knock your socks off service recovery /
by: Zemke, Ron.
Published: (2000)

Award-winning customer service : 101 ways to guarantee great performance /
by: Evenson, Renee, 1951-
Published: (2007)

Customer service operations : the complete guide /
by: Blanding, Warren.
Published: (1991)

Delivering knock your socks off service /
by: Anderson, Kristin, 1962-
Published: (1998)

Cannot write session to /tmp/vufind_sessions/sess_qp555qbmf9p4t8hnrisvb3m8h4