Cover Image

The extra mile :building profitable customer relations every time /

Other Authors:	Dee, David
Format:	Book
Language:	English
Published:	Chicago, IL : Dartnell Corp , c1994 .
Subjects:	Customer services

Similar Items

Beyond customer satisfaction to customer loyalty :the key to greater profitability /
by: Bhote, Keki R. 1925-
Published: (1996)

Customer service : empowerment and entrapment /
Published: (2001)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-

Customer winback how to recapture lost customers and keep them loyal /
by: Griffin, Jill.
Published: (2001)

Customer friendly : the organizational architecture of service /
by: Ziegenfuss, James T.
Published: (2007)

Customer service : building successful skills for the Twenty-First century /
by: Lucas, Robert W.
Published: (2005)

The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists /
by: Hyken, Shep
Published: (2009)

Proactive customer service :transforming your customer service department into a profit center /
by: Brennan, Charles D.
Published: (1997)

Customer intimacy: pick your partners, shape your culture, win together/
by: Wiersema, Frederik D.
Published: (1998)

Monitoring, measuring, and managing customer service /
by: Goodman, Gary S.
Published: (2000)

Customer service : skills and concepts for business /
by: Lucas, Robert W.
Published: (1996)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2006)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-

Best practices in customer service /
Published: (1999)

Creating value with customers
Published: (2006)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo.
Published: (2010)

Incredible customer service : the final test /
by: Freemantle, David
Published: (1993)

Customer loyalty : Marketing techniques to engender loyalty among customers /
by: Blery, Evangelia
Published: (2010)

Quality from customer needs to customer satisfaction /
by: Bergman, Bo 1943-
Published: (2003)

Customer service delivery : research and best practices /
Published: (2006)

Build your customer strategy : a guide to creating profitable customer relationships /
by: Barnes, James G.
Published: (2006)

Great customer connections : simple psychological techniques that guarantee exceptional service /
by: Gallagher, Richard S.
Published: (2006)

Customer-driven services management /
by: Balachandran, S., 1932-
Published: (1999)

Gower handbook of customer service /
Published: (1996)

Meeting customer needs /
by: Smith, Ian 1953-
Published: (1997)

Customer relations
Published: (2011)

The 7 universal laws of customer value :how to win customers & influence markets /
by: Broydrick, Stephen C.
Published: (1996)

Customer service operations : the complete guide /
by: Blanding, Warren.
Published: (1991)

Customers for life : how to turn that one-time buyer into a lifetime customer /
by: Sewell, Carl
Published: (1991)

Customers for life: how to turn that one-time buyer into a lifetime customer/
by: Sewell, Carl
Published: (1990)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
by: Thompson, Harvey
Published: (2000)

Branded customer service the new competitive edge /
by: Barlow, Janelle, 1943-
Published: (2006)

Creating customer connections : how to make customer service a profit center for your company /
by: Burke, Jack.
Published: (1997)

The ultimate online customer service guide how to connect with your customers to sell more! /
by: Collier, Marsha.
Published: (2011)

Measuring customer satisfaction/
by: Gerson, Richard F.
Published: (1993)

Measuring customer satisfaction
by: Gerson, Richard F.
Published: (1993)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob.
Published: (1994)

Award-winning customer service : 101 ways to guarantee great performance /
by: Evenson, Renee, 1951-
Published: (2007)

Customer capitalism : the new business model of increasing returns in new market spaces /
by: Vandermerwe, Sandra
Published: (1999)

Cannot write session to /tmp/vufind_sessions/sess_uba57d575bue13gbjvnn42r9n5