Social media analytics : effective tools for building, intrepreting, and using metrics /

Main Author: Sponder, Marshall
Format: Book
Language:English
Published: New York : McGraw-Hill, c2012.
Subjects:
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020 |a 9780071768290 (alk. paper) 
040 |a DLC 
050 |a HF5415.1265  |b .S66 2012 
082 |2 23  |a 658.8/72 
100 1 |a Sponder, Marshall 
245 1 |a Social media analytics :  |b effective tools for building, intrepreting, and using metrics /  |c Marshall Sponder. 
260 1 |a New York :  |b McGraw-Hill,  |c c2012. 
300 1 |a xiv, 316 p. :  |b ill. ;  |c 24 cm. 
504 1 |a Includes bibliographical references (p. 297-305) and index. 
505 1 |a The conundrum of social media: where's the ROI? -- Targeting your customers: using data to find your customer -- Tracking international: multicultural social media -- Online social intelligence: extracting signal from noise -- Friends, fans, and followers: determining their worth -- Influence: finding it and measuring it -- Scorecarding: collecting and understanding social media data -- Advanced social analytics: implementation and monitoring scorecards -- Going beyond monitoring: content creation and content tracking -- Monitoring tools and technologies: the limits of what we can collect -- Convergence: mashing up data from disparate sources -- Where we're going: the future of social media analytics. 
650 1 |a Internet marketing 
650 1 |a Social media 
650 1 |a Marketing research 
650 1 |a Consumer profiling 
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