Measuring and improving productivity in services : issues, strategies and challenges /
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| Format: | Book |
| Language: | English |
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Cheltenham, England :
Edward Elgar
c2008.
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Table of Contents:
- A key notion in economic analysis : definitions, measurements, issues and controversies
- The service challenge
- Public services : a new challenge
- Internal steering, planning and design departments in public organizations : the ultimate test
- The traditional factors influencing productivity
- Productivity factors in services
- Productivity factors in public services.