A complete and balanced service scorecard : creating value through sustained performance improvement /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J. :
FT Press,
c2008.
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| Subjects: |
Table of Contents:
- Performance management and scorecards
- Performance challenges in the service sector
- Six Sigma for services
- Performance management for services
- Understanding the service scorecard
- Designing a service scorecard
- Leadership and acceleration
- Collaboration
- Innovation and execution
- Retention and growth
- Implementation of the service scorecard
- Integration of service scorecard and improvement initiatives
- Service scorecard validation
- Best practices.