A complete and balanced service scorecard : creating value through sustained performance improvement /
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J. :
FT Press,
c2008.
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| Subjects: |
| Physical Description: | xxv, 293 p. ; ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. 275-282) and index. |
| ISBN: | 0131986007 (hbk. : alk. paper) |