The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
c2008.
|
| Subjects: |
| Physical Description: | xvii, 312 p. : ill. ; 24 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780470189085 (cloth) |