Customer service delivery : research and best practices /
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
c2006.
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| Edition: | 1st ed. |
| Subjects: |
| Physical Description: | xxvii, 315 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: | 9780787976200 (alk. paper) |