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| LEADER |
00755nam a2200217 a 4500 |
| 001 |
547591 |
| 005 |
20171111230012.0 |
| 008 |
050725s2006 caua b 001 0 eng |
| 020 |
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|a 9780787976200 (alk. paper)
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| 040 |
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|a DLC
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| 050 |
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|a HF5415.5
|b .C839 2006
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| 082 |
|
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|2 22
|a 658.8/12
|
| 245 |
|
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|a Customer service delivery :
|b research and best practices /
|c Lawrence Fogli, editor.
|
| 250 |
|
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|a 1st ed.
|
| 260 |
|
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|a San Francisco :
|b Jossey-Bass,
|c c2006.
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| 300 |
|
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|a xxvii, 315 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and indexes.
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| 650 |
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|a Customer services
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| 650 |
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|a Customer relations
|x Management
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| 700 |
1 |
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|a Fogli, Lawrence
|
| 952 |
|
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|a GrThPMO
|b 59b00fbe6c5ad17d7e5ac005
|c 952a
|d 9528
|e HF5415.5.C839 2006
|t 7
|x m
|z Books
|
