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Assessing business excellence : a guide to business excellence and self-assessment /

Main Author: Porter, Leslie J.
Corporate Author: European Centre for Business Excellence.
Other Authors: Tanner, S. J.
Format: Book
Language:English
Published: Oxford, UK : Elsevier Butterworth-Heinemann, 2004.
Edition:2nd ed.
Subjects:
Total quality management
Industrial efficiency > Evaluation.
Benchmarking (Management)
Table of Contents:
  • Introducing business excellence
  • The case for business excellence
  • Overview of the national and international quality awards
  • The Malcolm Baldrige National Quality Award
  • The European Quality Award
  • The Deming Prize
  • National and regional quality awards
  • The ISO9000 quality managemant system
  • The key steps in self-assessment
  • Approaches to self-assessment
  • Building an excellence platform
  • Writing an award submission document.

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