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20171111230010.0 |
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031219s2004 enka b 001 0 eng |
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|a 0750655178
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|a DLC
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| 050 |
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|a HD62.15
|b .P67 2004
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| 082 |
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|2 22
|a 658.4/013
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| 100 |
1 |
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|a Porter, Leslie J.
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| 245 |
1 |
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|a Assessing business excellence :
|b a guide to business excellence and self-assessment /
|c L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence.
|
| 250 |
1 |
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|a 2nd ed.
|
| 260 |
1 |
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|a Oxford, UK :
|b Elsevier Butterworth-Heinemann,
|c 2004.
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| 300 |
1 |
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|a ix, 451 p. :
|b ill. ;
|c 24 cm.
|
| 500 |
1 |
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|a Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996.
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| 504 |
1 |
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|a Includes bibliographical references and index.
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| 505 |
1 |
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|a Introducing business excellence -- The case for business excellence -- Overview of the national and international quality awards -- The Malcolm Baldrige National Quality Award -- The European Quality Award -- The Deming Prize -- National and regional quality awards -- The ISO9000 quality managemant system -- The key steps in self-assessment -- Approaches to self-assessment -- Building an excellence platform -- Writing an award submission document.
|
| 650 |
1 |
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|a Total quality management
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| 650 |
1 |
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|a Industrial efficiency
|x Evaluation.
|
| 650 |
1 |
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|a Benchmarking (Management)
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| 700 |
1 |
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|a Tanner, S. J.
|q (Steve J.)
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| 710 |
2 |
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|a European Centre for Business Excellence.
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| 952 |
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|a GrThPMO
|b 59b00e0c6c5ad17d7e5ab8ca
|c 952a
|d 9528
|e HD62.15.P67 2004
|t 7
|x m
|z Books
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