Cover Image

Monitoring, measuring, and managing customer service /

Main Author: Goodman, Gary S.
Format: Book
Language:English
Published: San Francisco : Jossey-Bass, c2000.
Edition:1st ed.
Subjects:
Customer services > Quality control
Customer services > Evaluation
Customer services > Management
Item Description:Includes index.
Physical Description:xiii, 166 p. ; 25 cm.
ISBN:0787951390 (alk. paper)

Similar Items