APA Citation

Goodman, G. S. (2000). Monitoring, measuring, and managing customer service. San Francisco: Jossey-Bass.

Chicago Style Citation

Goodman, Gary S. Monitoring, Measuring, and Managing Customer Service. San Francisco: Jossey-Bass, 2000.

MLA Citation

Goodman, Gary S. Monitoring, Measuring, and Managing Customer Service. San Francisco: Jossey-Bass, 2000.

Warning: These citations may not always be 100% accurate.