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00762nam a2200217 a 4500 |
| 001 |
525525 |
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20171111225950.0 |
| 008 |
990701s1999 ii b 001 0 eng |
| 020 |
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|a 8170368413 (India : hb)
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| 020 |
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|a 8170368421 (India : pb)
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| 020 |
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|a 0761993711 (U.S. : hb)
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| 040 |
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|a DLC
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| 050 |
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|a HF5415.5
|b .B354 1999
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| 082 |
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|2 21
|a 658.8/12/0954
|
| 100 |
1 |
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|a Balachandran, S.,
|d 1932-
|
| 245 |
1 |
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|a Customer-driven services management /
|c S. Balachandran.
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| 260 |
1 |
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|a New Delhi :
|b Response Books,
|c 1999.
|
| 300 |
1 |
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|a 333 p. ;
|c 23 cm.
|
| 504 |
1 |
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|a Includes bibliographical references (p. [326]-327) and index.
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| 650 |
1 |
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|a Customer services
|x Management.
|z India
|
| 952 |
|
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|a GrThPMO
|b 59affbc26c5ad17d7e5a639f
|c 952a
|d 9528
|e HF5415.5.B354 1999
|t 7
|x m
|z Books
|
