Customer-driven services management /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New Delhi :
Response Books,
1999.
|
| Subjects: |
| Physical Description: | 333 p. ; 23 cm. |
|---|---|
| Bibliography: | Includes bibliographical references (p. [326]-327) and index. |
| ISBN: | 8170368413 (India : hb) 8170368421 (India : pb) 0761993711 (U.S. : hb) |