Description: Service operations management /

Main Author:	Fitzsimmons, James A.
Other Authors:	Sullivan, Robert S.
Format:	Book
Language:	English
Published:	New York : McGraw-Hill, c1982.
Subjects:	Service industries > Management

Physical Description:	xiv, 449 p. : ill. ; 25 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0070212155