The reference encounter : interpersonal communication in the academic library /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Chicago :
Association of College and Research Libraries,
1999.
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| Series: | ACRL publications in librarianship
no. 52 |
| Subjects: |
Table of Contents:
- Introduction
- Literature on the reference interaction
- Communication theory and the reference interaction
- Methodology
- Development and results of the category scheme
- Critical incident technique : analysis and results
- Paired perceptions : analysis and results
- Discussion of findings
- Implications and future directions.