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20171111224310.0 |
| 008 |
981006s1999 ilu b 001 0 eng |
| 020 |
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|a 0838979513 (alk. paper)
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| 050 |
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|a Z675.U5.
|b .A75 no.52
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|2 21
|a 025.52/
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| 100 |
1 |
0 |
|a Radford, Marie L.
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| 245 |
1 |
4 |
|a The reference encounter :
|b interpersonal communication in the academic library /
|c Marie L. Radford.
|
| 260 |
0 |
0 |
|a Chicago :
|b Association of College and Research Libraries,
|c 1999.
|
| 300 |
0 |
0 |
|a xi, 242 p. ;
|c 23 cm.
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| 440 |
0 |
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|a ACRL publications in librarianship
|v no. 52
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| 504 |
0 |
0 |
|a Includes bibliographical references (p. 205-217) and index.
|
| 505 |
0 |
0 |
|a Introduction -- Literature on the reference interaction -- Communication theory and the reference interaction -- Methodology -- Development and results of the category scheme -- Critical incident technique : analysis and results -- Paired perceptions : analysis and results -- Discussion of findings -- Implications and future directions.
|
| 650 |
0 |
0 |
|a Reference services (Libraries)
|
| 650 |
0 |
0 |
|a Academic libraries
|x Reference services
|z United States
|
| 650 |
0 |
0 |
|a Communication in library science
|z United States
|
| 952 |
|
|
|a GrTHDAPL
|b 590386f16c5ad119ff8fced6
|c 952a
|d 9528
|e 025.52 Rad
|t 1
|x m
|z Books
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