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| LEADER |
01040nam a2200265 a 4500 |
| 001 |
2053208 |
| 005 |
20171112000057.0 |
| 008 |
971031s gr gr 00010 eng d |
| 020 |
|
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|a 0471248169
|z (pbk. : alk. paper)
|
| 050 |
1 |
4 |
|a HD9696.C62
|b C96 1998
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| 082 |
0 |
4 |
|2 21
|a 004/.068/8
|
| 100 |
1 |
0 |
|a Czegel, Barbara
|d 1953-
|
| 245 |
1 |
0 |
|a Running an effective help desk /
|c Barbara Czegel
|
| 246 |
0 |
4 |
|a Help desk
|
| 250 |
0 |
4 |
|a 2nd ed.
|
| 260 |
0 |
4 |
|a New York :
|b Wiley Computer Pub. ,
|c c1998 .
|
| 300 |
0 |
4 |
|a xxv, 434 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
0 |
4 |
|a Includes bibliographical references (p. 425-426) and index.
|
| 504 |
0 |
4 |
|a Includes references, index.
|
| 650 |
1 |
0 |
|a Computer industry
|x Customer services
|x Management
|
| 650 |
1 |
0 |
|a Electronic office machine industry
|x Customer services
|x Management
|
| 650 |
1 |
0 |
|a Computer industry
|x - Customer services
|
| 650 |
1 |
0 |
|a Electronic office machine industry
|
| 952 |
|
|
|a GR-AtNTU
|b 59cc258d6c5ad13446f95044
|c 998a
|d 945l
|e 004.0688 CZE
|t 1
|x m
|z Books
|
| 952 |
|
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|a GR-AtTEI
|b 59cc815e6c5ad13446fdae13
|c 998a
|d 945l
|x m
|z Books
|
