Description: Running an effective help desk /

Main Author:	Czegel, Barbara 1953-
Format:	Book
Language:	English
Published:	New York : Wiley Computer Pub. , c1998 .
Edition:	2nd ed.
Subjects:	Computer industry > Customer services > Management Electronic office machine industry > Customer services > Management Computer industry > - Customer services Electronic office machine industry

Physical Description:	xxv, 434 p. : ill. ; 24 cm.
Bibliography:	Includes bibliographical references (p. 425-426) and index. Includes references, index.
ISBN:	0471248169