How to be a great call center representative /

Main Author: Lucas, Robert W.
Format: Book
Language:English
Published: [Saranac Lake, N.Y.] : American Management Association, ©2001.
Subjects:
Online Access:http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=387628
Item Description:Title from title screen.
Physical Description:1 online resource
Bibliography:Includes bibliographical references and index.
ISBN:9780761215103
0761215107