APA Citation

Lucas, R. W. (2001). How to be a great call center representative. [Saranac Lake, N.Y.]: American Management Association.

Chicago Style Citation

Lucas, Robert W. How to Be a Great Call Center Representative. [Saranac Lake, N.Y.]: American Management Association, 2001.

MLA Citation

Lucas, Robert W. How to Be a Great Call Center Representative. [Saranac Lake, N.Y.]: American Management Association, 2001.

Warning: These citations may not always be 100% accurate.