Table of Contents: Patient satisfaction :

Main Author:	Press, Irwin.
Format:	Book
Language:	English
Published:	Chicago, IL : Health Administration Press, ©2006.
Edition:	2nd ed.
Series:	ACHE management series
Subjects:	Patient satisfaction. Physician and patient. Medical care > Quality control. Patient Satisfaction. Physician-Patient Relations. Patients > Satisfaction. Relations médecin-patient. Soins médicaux > Qualité > Contrôle. MEDICAL > Administration. MEDICAL > Practice Management & Reimbursement.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=147541

Table of Contents:

Machine generated contents note: 1. Justifying the effort : patient satisfaction and the quality of care
2. Justifying the effort : patient satisfaction and organizational effectiveness
3. The basics of patient satisfaction
4. Digging deeper : patient versus clinical cultures
5. Dealing with cultural diversity
6. From theory to method : using your survey data effectively
7. Mining the data for insights
8. From data to action
9. From action to satisfaction
creating a culture, not just a program
10. Fifty nifty ideas for improving patient satisfaction / Mary Malone
11. The emergency department : a special case.