Cover Image

Patient satisfaction : understanding and managing the experience of care /

Main Author: Press, Irwin.
Format: Book
Language:English
Published: Chicago, IL : Health Administration Press, ©2006.
Edition:2nd ed.
Series:ACHE management series
Subjects:
Patient satisfaction.
Physician and patient.
Medical care > Quality control.
Patient Satisfaction.
Physician-Patient Relations.
Patients > Satisfaction.
Relations médecin-patient.
Soins médicaux > Qualité > Contrôle.
MEDICAL > Administration.
MEDICAL > Practice Management & Reimbursement.
Online Access:http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=147541
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020 |a 9781567932577  |q (electronic bk.)  |z 1567932509  |q (alk. paper)  |q (alk. paper) 
040 |a N$T  |b eng  |e pn  |z 9781567932508 
050 4 |a R727.3  |b .P725 2006eb 
100 1 |a Press, Irwin. 
245 1 0 |a Patient satisfaction :  |b understanding and managing the experience of care /  |c Irwin Press. 
250 |a 2nd ed. 
260 |a Chicago, IL :  |b Health Administration Press,  |c ©2006. 
300 |a 1 online resource (xvii, 262 pages) :  |b illustrations. 
490 1 |a ACHE management series 
504 |a Includes bibliographical references. 
505 0 |a Machine generated contents note: 1. Justifying the effort : patient satisfaction and the quality of care -- 2. Justifying the effort : patient satisfaction and organizational effectiveness -- 3. The basics of patient satisfaction -- 4. Digging deeper : patient versus clinical cultures -- 5. Dealing with cultural diversity -- 6. From theory to method : using your survey data effectively -- 7. Mining the data for insights -- 8. From data to action -- 9. From action to satisfaction -- creating a culture, not just a program -- 10. Fifty nifty ideas for improving patient satisfaction / Mary Malone -- 11. The emergency department : a special case. 
650 0 |a Patient satisfaction. 
650 0 |a Physician and patient. 
650 0 |a Medical care  |x Quality control. 
650 1 2 |a Patient Satisfaction. 
650 2 2 |a Physician-Patient Relations. 
650 6 |a Patients  |x Satisfaction. 
650 6 |a Relations médecin-patient. 
650 6 |a Soins médicaux  |x Qualité  |x Contrôle. 
650 7 |a MEDICAL  |x Administration. 
650 7 |a MEDICAL  |x Practice Management & Reimbursement. 
650 7 |a Medical care  |x Quality control. 
650 7 |a Patient satisfaction. 
856 4 0 |a Physician and patient.  |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=147541 
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