Understanding reference transactions : transforming an art into a science /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Diego, Calif. :
Academic Press,
©2002.
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| Series: | Library and information science
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| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91264 |
Table of Contents:
- The multilevel nature of reference service / John V. Richardson
- Systems analysis of the reference process / John V. Richardson
- Defining and modeling reference service / John V. Richardson
- Evaluating and measuring reference service / John V. Richardson
- Multilevel modeling and reference service evaluation / John V. Richardson
- Data analysis and findings / John V. Richardson
- Conclusions and implications / John V. Richardson.