Cover Image

Understanding reference transactions : transforming an art into a science /

Main Author: Saxton, Matthew L. 1969-
Other Authors: Richardson, John V.,
Format: Book
Language:English
Published: San Diego, Calif. : Academic Press, ©2002.
Series:Library and information science
Subjects:
Reference services (Libraries)
Interviewing.
Library Services.
Information Services.
Bibliothèques publiques > Services de référence.
Bibliothèques > Services de référence.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Gestion d'entreprises.
Inlichtingenwerk (dienstverlening)
Bibliotheekgebruik.
Bibliotheken.
Online Access:http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91264
LEADER 02161nam a2200409 a 4500
001 1895931
005 20171111234726.0
008 040210s2002 caua ob 001 0 eng d
020 |a 0585492328  |q (electronic bk.) 
020 |a 9780585492322  |q (electronic bk.) 
020 |a 9781849507974  |q (electronic bk.) 
020 |a 184950797X  |q (electronic bk.)  |z 0125877803  |q (acid-free paper)  |q (acid-free paper) 
040 |a N$T  |b eng  |e pn  |z 9780125877800 
050 4 |a Z711  |b .S28 2002eb 
100 1 |a Saxton, Matthew L.  |d 1969-  |q (Matthew Locke), 
245 1 0 |a Understanding reference transactions :  |b transforming an art into a science /  |c Matthew L. Saxton, John V. Richardson, Jr. 
260 |a San Diego, Calif. :  |b Academic Press,  |c ©2002. 
300 |a 1 online resource (xviii, 208 pages) :  |b illustrations. 
490 1 |a Library and information science 
504 |a Includes bibliographical references (pages 191-194) and index. 
505 0 |a The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson. 
650 0 |a Reference services (Libraries) 
650 0 |a Interviewing. 
650 2 |a Library Services. 
650 2 |a Information Services. 
650 6 |a Bibliothèques publiques  |x Services de référence. 
650 6 |a Bibliothèques  |x Services de référence. 
650 7 |a LANGUAGE ARTS & DISCIPLINES  |x Library & Information Science  |x General. 
650 7 |a Gestion d'entreprises. 
650 7 |a Interviewing. 
650 7 |a Reference services (Libraries) 
650 1 7 |a Inlichtingenwerk (dienstverlening) 
650 1 7 |a Bibliotheekgebruik. 
650 1 7 |a Bibliotheken. 
700 1 |a Richardson, John V., 
856 4 0 |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91264 
952 |a CY-NiOUC  |b 5a0464f96c5ad14ac1eec2c8  |c 998a  |d 945l  |e -  |t 1  |x m  |z Books 

Similar Items