Description: Understanding reference transactions :

Main Author:	Saxton, Matthew L. 1969-
Other Authors:	Richardson, John V.,
Format:	Book
Language:	English
Published:	San Diego, Calif. : Academic Press, ©2002.
Series:	Library and information science
Subjects:	Reference services (Libraries) Interviewing. Library Services. Information Services. Bibliothèques publiques > Services de référence. Bibliothèques > Services de référence. LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General. Gestion d'entreprises. Inlichtingenwerk (dienstverlening) Bibliotheekgebruik. Bibliotheken.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91264

Physical Description:	1 online resource (xviii, 208 pages) : illustrations.
Bibliography:	Includes bibliographical references (pages 191-194) and index.
ISBN:	0585492328 9780585492322 9781849507974 184950797X