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Implementación de Calidad de Servicio basada en ISO/IEC 20000 : Una Guía de Gestión /

Main Author:	Kunas, Michael.
Format:	Book
Language:	Spanish
Subjects:	Information technology > Management > Standards. Computer service industry > Management
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10772247

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