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00816nam a2200193 a 4500 |
| 001 |
1865087 |
| 005 |
20171111234647.0 |
| 008 |
131021s2012 enka ob 001 0 spa|d |
| 020 |
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|a 9781849283540(ebook)
|z 9781849283533
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| 040 |
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|a CaPaEBR
|b eng
|e rda
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| 050 |
1 |
4 |
|a HD9696.67.A2
|b K86 2012eb
|e pn
|
| 100 |
1 |
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|a Kunas, Michael.
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| 245 |
1 |
0 |
|a Implementación de Calidad de Servicio basada en ISO/IEC 20000 :
|b Una Guía de Gestión /
|c Michael Kunas.
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| 300 |
|
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|a 1 online resource (105 pages) :
|b color illustrations
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
|
0 |
|a Information technology
|x Management
|x Standards.
|
| 650 |
|
0 |
|a Computer service industry
|x Management
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| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10772247
|x Standards.
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| 952 |
|
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|a CY-NiOUC
|b 5a0461096c5ad14ac1ee3db5
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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