|
|
|
|
| LEADER |
00761nam a2200181 a 4500 |
| 001 |
1865079 |
| 005 |
20171111234647.0 |
| 008 |
131021t20122012enka ob 000 0 ger|d |
| 020 |
|
|
|a 9781849283328(ebook)
|z 9781849283311
|
| 040 |
|
|
|a CaPaEBR
|b eng
|e rda
|
| 050 |
1 |
4 |
|a HD30.385
|b .K86 2012eb
|e pn
|
| 100 |
1 |
|
|a Kunas, Michael.
|
| 245 |
1 |
0 |
|a Implementierung von Service-Qualität basierend auf ISO/IEC 20000 :
|b Ein Management-Leitfaden /
|c Michael Kunas.
|
| 300 |
|
|
|a 1 online resource (105 pages) :
|b color illustrations
|
| 504 |
|
|
|a Includes bibliographical references.
|
| 650 |
|
0 |
|a Intranets (Computer networks)
|
| 856 |
4 |
0 |
|a Information resources management.
|u http://site.ebrary.com/lib/ucy/Doc?id=10772224
|
| 952 |
|
|
|a CY-NiOUC
|b 5a0461096c5ad14ac1ee3dad
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
