Implementierung von Service-Qualität basierend auf ISO/IEC 20000 : Ein Management-Leitfaden /
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| Format: | Book |
| Language: | German |
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| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10772224 |
| Physical Description: | 1 online resource (105 pages) : color illustrations |
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| Bibliography: | Includes bibliographical references. |
| ISBN: | 9781849283328(ebook) |