Laddering unlocking the potential of consumer behavior /

Main Author: Holtzclaw, Eric, 1973-
Corporate Author: ebrary, Inc.
Other Authors: Holtzclaw, Kaitlyn.
Format: Book
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, Inc., 2013.
Subjects:
Online Access:http://site.ebrary.com/lib/ucy/Doc?id=10728379
Table of Contents:
  • History
  • The need for laddering : BellSouth case study: but would you?
  • Laddering defined : cruise line case study
  • The steps to laddering : the social TV case study.