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| LEADER |
00845nam a2200205 a 4500 |
| 001 |
1497266 |
| 005 |
20171111233554.0 |
| 008 |
101015s2008 r da erci 001 u eng d |
| 020 |
|
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|a 9781405847322
|q pbk.
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| 040 |
|
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|a CY
|b Βιβλιοθήκη Ανοικτού Πανεπιστημίου Κύπρου
|e AACR2
|
| 050 |
|
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|a HD9980.5.J64 2008
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| 100 |
1 |
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|a Johnston, Robert,
|d 1953-
|
| 245 |
1 |
0 |
|a Service operations management:
|b improving service delivery/
|c Robert Johnston and Graham Clark
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| 250 |
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|a 3rd ed.
|
| 260 |
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|a Harlow, Essex ;
|b Financial Times/Prentice Hall,
|c c2008
|a New York:
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| 300 |
|
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|a xvi, 533 p. :
|b ill. ;
|c 25 cm.
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| 504 |
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|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 700 |
1 |
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|a Clark, Graham,
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| 952 |
|
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|a CY-NiOUC
|b 5a0428f26c5ad14ac1e7ec8d
|c 998a
|d 945l
|e HD9980.5.J64 2008
|t 1
|x m
|z Books
|
