Service operations management: improving service delivery/
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Harlow, Essex ; New York:
Financial Times/Prentice Hall,
c2008
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| Edition: | 3rd ed. |
| Subjects: |
| Physical Description: | xvi, 533 p. : ill. ; 25 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781405847322 |