Service management : operations, strategy, and information technology /
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
c2001.
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| Edition: | 3rd ed. |
| Subjects: |
| Item Description: | Includes 1 CD-ROM. |
|---|---|
| Physical Description: | xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.) |
| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: | 0071181156 9780071181150 |