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00920nam a2200229 a 4500 |
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1485891 |
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20171111233543.0 |
| 008 |
111215s2009 enka b 001 0 eng |
| 020 |
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|a 9780749455125
|q pbk.
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| 040 |
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|a DLC
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| 050 |
0 |
0 |
|a HF5415.5
|b .B36 2009
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| 100 |
1 |
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|a Barnes, Cindy,
|d 1961-
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| 245 |
1 |
0 |
|a Creating & delivering your value proposition :
|b managing customer experience for profit /
|c Cindy Barnes, Helen Blake, David Pinder.
|
| 246 |
3 |
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|a Creating and delivering your value proposition
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| 260 |
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|a London ;
|b Kogan Page,
|c 2009.
|a Philadelphia :
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| 300 |
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|a xvi, 213 p. :
|b ill. ;
|c 24 cm.
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| 650 |
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0 |
|a Customer relations.
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| 650 |
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0 |
|a Value.
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| 700 |
1 |
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|a Blake, Helen,
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| 856 |
4 |
2 |
|a Pinder, David,
|u http://www.loc.gov/catdir/enhancements/fy1005/2009019109-b.html
|
| 856 |
4 |
2 |
|u http://www.loc.gov/catdir/enhancements/fy1005/2009019109-d.html
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| 952 |
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|a CY-LiCUT
|b 5a01a7486c5ad14ac1e7b7bd
|c 945l
|d 998a
|e -
|t 1
|x m
|z Books
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