Creating & delivering your value proposition : managing customer experience for profit /
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| Format: | Book |
| Language: | English |
| Published: |
London ; Philadelphia :
Kogan Page,
2009.
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| Online Access: | http://www.loc.gov/catdir/enhancements/fy1005/2009019109-b.html http://www.loc.gov/catdir/enhancements/fy1005/2009019109-d.html |
| Physical Description: | xvi, 213 p. : ill. ; 24 cm. |
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| ISBN: | 9780749455125 |