Creating & delivering your value proposition : managing customer experience for profit /

Main Author: Barnes, Cindy, 1961-
Other Authors: Blake, Helen,
Format: Book
Language:English
Published: London ; Philadelphia : Kogan Page, 2009.
Subjects:
Online Access:http://www.loc.gov/catdir/enhancements/fy1005/2009019109-b.html
http://www.loc.gov/catdir/enhancements/fy1005/2009019109-d.html

Internet

http://www.loc.gov/catdir/enhancements/fy1005/2009019109-b.html
http://www.loc.gov/catdir/enhancements/fy1005/2009019109-d.html
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