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| LEADER |
00802nam a2200217 a 4500 |
| 001 |
1473379 |
| 005 |
20171111233532.0 |
| 008 |
080218s2001 cy a b 001 0 eng d |
| 020 |
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|a 0789011417
|q pbk.
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| 040 |
|
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|a DLC
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| 050 |
0 |
0 |
|a TX911.3.M27
|b S46 2001
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| 245 |
0 |
0 |
|a Service quality management in hospitality, tourism, and leisure /
|c edited by Jay Kandampully, Connie Mok, Beverley Sparks.
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| 260 |
|
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|a New York :
|b The Haworth Hospitality Press,
|c 2001.
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| 300 |
|
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|a 339 p. :
|b ill. ;
|c 22 cm.
|
| 504 |
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|a Includes bibliographical references and index.
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| 650 |
|
0 |
|a Hospitality industry
|x Management.
|
| 650 |
|
0 |
|a Tourism
|x Management.
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| 650 |
|
0 |
|a Leisure industry
|x Management.
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| 700 |
1 |
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|a Mok, Connie
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| 700 |
1 |
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|a Sparks, Beverley
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| 952 |
|
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|a CY-LiCUT
|b 5a01a5106c5ad14ac1e778f1
|c 945l
|d 998a
|e -
|t 1
|x m
|z Books
|
