Service quality management in hospitality, tourism, and leisure /
| Other Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
The Haworth Hospitality Press,
2001.
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| Subjects: |
| Physical Description: | 339 p. : ill. ; 22 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0789011417 |