Total quality management :the route to improving performance /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Oxford ;
Butterworth-Heinemann ,
1995 .
Boston : |
| Edition: | 2nd ed. |
| Subjects: |
| Physical Description: | x, 463 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. [448]-456) and index. |
| ISBN: | 0750609931 |