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|a 0749420758
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| 100 |
1 |
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|a Cook, Sarah
|d 1955-
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| 245 |
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|a Customer care :how to improve competitiveness, staff motivation and profitability in todayʹs service-driven organization /
|c Sarah Cook
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| 250 |
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|a 2nd ed.
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| 260 |
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|a London :
|b Kogan Page ,
|c 1997 .
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| 300 |
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|a 222 p. ;
|c 24 cm.
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| 500 |
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|a Previous ed.: 1992.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
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0 |
|a Customer relations
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| 650 |
1 |
0 |
|a Service industries
|x Management
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| 650 |
1 |
0 |
|a Service industries
|x Quality control
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| 650 |
1 |
0 |
|a Total quality management
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| 952 |
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|a GR-AtTEI
|b 59cc82516c5ad13446fddae3
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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