Customer care :how to improve competitiveness, staff motivation and profitability in todayʹs service-driven organization /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London :
Kogan Page ,
1997 .
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| Edition: | 2nd ed. |
| Subjects: |
| Item Description: | Previous ed.: 1992. |
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| Physical Description: | 222 p. ; 24 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0749420758 |