When America does it right :case studies in service quality /
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| Format: | Book |
| Language: | English |
| Published: |
Norcross, Ga. :
Industrial Engineering and Management Press ,
c1991 .
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| Subjects: |
| Physical Description: | xii, 606 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0898061008 |