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When America does it right :case studies in service quality /

Main Author: Spechler, Jay W. 1934-
Format: Book
Language:English
Published: Norcross, Ga. : Industrial Engineering and Management Press , c1991 .
Subjects:
Customer services > Case studies > United States
Quality assurance > Case studies > United States
ΒιβλιοθήκηΤαξιθετικός αριθμόςΑριθμός ΑντιτύπωνΠληροφορίεςΚατάσταση
ΤΕΙ Αθήνας-1ΠροβολήOPAC

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