Customer service excellence :a concise guide for librarians /

Main Author: Weingand, Darlene E. (Author)
Format: Book
Language:English
Published: Chicago : American Library Association , 1997 .
Subjects:
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008 960909s gr gr 00010 eng d
020 |a 0838906893  |z (alk. paper) 
050 1 4 |a Z711  |b .W434 1997 
082 0 |2 20  |a 025.5 
100 1 |4 aut  |a Weingand, Darlene E. 
245 1 0 |a Customer service excellence :a concise guide for librarians /  |c Darlene E. Weingand 
260 |a Chicago :  |b American Library Association ,  |c 1997 . 
300 |a xii, 136 p. :  |b ill. ;  |c 23 cm. 
504 |a Includes bibliographical references (p. 125-129) and index. 
650 1 0 |a Libraries and readers  |z United States 
952 |a GR-AtTEI  |b 59cc7dd46c5ad13446fd0a08  |c 998a  |d 945l  |e -  |t 1  |x m  |z Books