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| LEADER |
00688nam a2200181 a 4500 |
| 001 |
873095 |
| 005 |
20171111231317.0 |
| 008 |
960909s gr gr 00010 eng d |
| 020 |
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|a 0838906893
|z (alk. paper)
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| 050 |
1 |
4 |
|a Z711
|b .W434 1997
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| 082 |
0 |
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|2 20
|a 025.5
|
| 100 |
1 |
|
|4 aut
|a Weingand, Darlene E.
|
| 245 |
1 |
0 |
|a Customer service excellence :a concise guide for librarians /
|c Darlene E. Weingand
|
| 260 |
|
|
|a Chicago :
|b American Library Association ,
|c 1997 .
|
| 300 |
|
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|a xii, 136 p. :
|b ill. ;
|c 23 cm.
|
| 504 |
|
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|a Includes bibliographical references (p. 125-129) and index.
|
| 650 |
1 |
0 |
|a Libraries and readers
|z United States
|
| 952 |
|
|
|a GR-AtTEI
|b 59cc7dd46c5ad13446fd0a08
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
