Customer service excellence :a concise guide for librarians /

Main Author: Weingand, Darlene E. (Author)
Format: Book
Language:English
Published: Chicago : American Library Association , 1997 .
Subjects:
Physical Description:xii, 136 p. : ill. ; 23 cm.
Bibliography:Includes bibliographical references (p. 125-129) and index.
ISBN:0838906893