Customer service excellence :a concise guide for librarians /
Main Author: | |
---|---|
Format: | Book |
Language: | English |
Published: |
Chicago :
American Library Association ,
1997 .
|
Subjects: |
Physical Description: | xii, 136 p. : ill. ; 23 cm. |
---|---|
Bibliography: | Includes bibliographical references (p. 125-129) and index. |
ISBN: | 0838906893 |