Customer service excellence :a concise guide for librarians /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Chicago :
American Library Association ,
1997 .
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| Subjects: |
| Physical Description: | xii, 136 p. : ill. ; 23 cm. |
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| Bibliography: | Includes bibliographical references (p. 125-129) and index. |
| ISBN: | 0838906893 |